Connection errors on the DM125 and DM225

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Products affected: DM125™, DM225™

Issue

The meter displays one of the following error codes or system messages, and will not connect to the Pitney Bowes Data Center:

  • Error codes on the meter
    10053, 10054, 1813, 94, 200D, DE00, DE01, DE02, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22,  DE23, DE24, DE25, DE26, DE27, DE28, DE2E

  • Error codes in PC Meter Connect
    EDE00, EDE01, EDE02, EDE03, EDE04, EDE05, EDE06, EDE07, EDE08, EDE09, EDE0A, EDE0B, EDE0C, EDE0D, EDE0E, EDE0F, EDE10, EDE11, EDE12, EDE13, EDE14, EDE15, EDE16, EDE17, EDE18, EDE19, EDE1A, EDE1B, EDE1C, EDE1C, EDE1D, EDE1E, EDE1F, EDE20, EDE21, EDE22,  EDE23, EDE24, EDE25, EDE26, EDE27, EDE28, EDE2E, ED00

  • Messages
    No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, Data Center Timeout, Server Time out, No Carrier Detected On Line

Cause

The meter cannot connect to the server.

Resolution

There are two ways to troubleshoot this device; try them in this order:

  1. Restart your meter
  2. See the troubleshooting page for your connection method

Solution 1: Restart your meter

  1. Unplug the power cord.
  2. Wait one full minute.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If your issue is not resolved by restarting, see Solution 2

Solution 2: See the troubleshooting page for your meter's connection method

If you are unable to connect to the internet, ask your IT department to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: August 14, 2021