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Fix your connection issues on SendPro C, SendPro+, SendPro C Auto with a guided journey

Answer a few questions to be guided to the correct solution for your specific SendPro C, SendPro+, SendPro C Auto connection problem.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto  (2H00, 8H00, 9H00)

Issue

You cannot connect your SendPro C device to Pitney Bowes, and you are unable to figure out why. 

Cause

There are several reasons why a connection can fail.
  • Your IT department or provider changed a setting in your environment that impacts the device.
  • The cables on your device may be loose.
  • If you use a WiFi network, the network may be down.

Resolution

Use our guided solutions tool to find your connection problem and fix it quickly without having to wait on the phone for a live agent. The tool asks you questions to guide you to a solution for your specific problem in less than 10 minutes.
guided solution finder
 
Go to the Guided Solution Tool . Click Close and return to the support page anywhere in the tool to return to this page.

If none of these solutions worked for you, ask your IT person or department to look at the Networking and connectivity details for the SendPro C Lite, SendPro C, SendPro +, SendPro C Auto to ensure that the device meets all IT requirements. 

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options.

UPDATED: June 15, 2022