"Low Battery" or "Battery Urgent" message on the DM125 and DM225

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Products affected: DM125™, DM225™

Issue

The meter displays the message:

  • Low Battery
  • Battery Urgent

Cause

The meter's internal battery is near the end of its life.

Resolution

Solution 1: Clear your error message temporarily

  1. Press the Clear button to clear the message and run mail temporarily
  2. Go to Solution 3 to request a replacement meter.

Solution 2: Restart your meter to clear your error message

  1. Unplug the power cord.
  2. Wait one full minute.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

If your battery message returns after restarting, go to Solution 3 to request a replacement meter.

Solution 3: Request meter replacement service

  1. Create a case for technical support to request a replacement meter. If your battery message returns after restarting, your meter must be replaced.

A replacement meter is required to ensure uninterrupted functionality. Your meter's settings and other information could be lost if your battery expires.

If you need further assistance, please use the Contact Us options below. Have your model and serial number ready.

UPDATED: June 21, 2021