Resolving frozen meter buttons on the mailstation series

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Products affected: mailstation™, mailstation2™

Issue

Your meter buttons are frozen, stuck or unresponsive.

Cause

An error occurred that may get resolved when you reboot your meter.

Resolution

Solution 1: Restart your meter
Follow these steps to restart your meter safely:
  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.
If restarting your meter does not resolve your issue, try Solution 2.

Solution 2: Contact technical support
  1. Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: October 11, 2019