"Clear Print Transport" message on the DM400C-DM475

print
Products affected: DM400C™, DM450C™, DM475™

Issue

Your meter displays the message Clear Print Transport and does not run mail.

Cause

There is a mail piece or debris in your printer area.

Resolution

Follow these steps to clear your print transport:

  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Move the transport release (clearance) lever on the front of your machine 1/4 turn to the right (clockwise) to the released position (vertical).
  4. Open the front cover and lift the blue jam release lever (there are two release levers on the DM475).
  5. Remove any visible paper fragments from your feed deck. Occasionally a tape strip gets caught in the rollers.
  6. Blow onto your feed deck that the envelopes/tape sheets travel on, using a can of non-flammable canned air, working from the left side of the machine to the exit on the right.
  7. Move the transport release (clearance) lever 1/4 turn counterclockwise to raise your feed deck back up into position.
  8. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

If you need further assistance, please use the Contact Us options below.

Related information

UPDATED: February 19, 2021