"OFFENDING COMMAND: image" or "undefined image and stack dictionary" message when printing label in SendPro Online or PitneyShip
Learn how to resolve the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" when printing a label in SendPro Online or PitneyShip.
Products affected: SendPro® Online, PitneyShip™
When printing a shipping label in SendPro Online or PitneyShip, the message "OFFENDING COMMAND: image" or "undefined image and stack dictionary" prints on the paper instead of the label.
This issue can occur if the printer driver is a Windows PS class driver.
Solution 1: Use Chrome
If you are not already using the Google Chrome browser, try using it.
If both Chrome and other browsers are experiencing the issue, try solution 2.
Solution 2: Print as an image
- Open the PDF in Adobe Reader directly.
- When printing a PDF in Adobe Reader, click the Advanced button in the printer selection window.
- Check the Print as image box and click OK.
Solution 3: Switch to a PCL driver
Ask your system administrator if there is a PCL class driver for your printer instead of using a PS class driver.
If you need further assistance, please contact us.
UPDATED: April 25, 2022