"Service Can't Be Reached" message on the SendPro C Lite, SendPro C, SendPro+ (8H00)

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (8H00)

 

Issue

The message "Service Can’t Be Reached" appears when you:
  • Try to sync USPS transaction data.
  • Refill postage.
  • Complete a postal inspection.

Cause

There is an issue with the network connection. Network connection issues can happen when there are problems with the settings, the physical connections, or a firewall.

Resolution

For information about the connection settings required on your network, contact your IT department.

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UPDATED: February 19, 2021