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"Service Can't Be Reached" message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If you see a "Service can't be reached" message when you try to sync transaction data, refill postage, change the low postage threshold or complete a postal inspection, wait for 60 seconds then try to make the change again. Also, contact your IT department about the connection settings required on your network.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (8H00)

 

Issue

The message "Service Can’t Be Reached" appears when you:
  • Try to sync USPS transaction data.
  • Refill postage.
  • Change the low postage threshold.
  • Complete a postal inspection.

Cause

There is an issue with the network connection. Network connection issues can happen when there are problems with the settings, the physical connections, or a firewall.

Resolution

Wait at least 60 seconds then try to make the change again.

For information about the connection settings required on your network, contact your IT department.

If you need further assistance, please contact us.

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UPDATED: March 23, 2022