Managing product email notifications for digitally connected meters and devices

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Products affected:
SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (2H00, 8H00, 9H00)
mailstation™, mailstation2™, DM100®i, DM125™, DM200L™ DM225™ when connected via SmartLink™

If you meter is connected with a SmartLink™ device or has built-in connectivity, you can receive automated email notifications when:

  • Its ink level is low.
  • Its funds are low.
  • It develops an error.

Devices that have connectivity built in are:

devices that have built-in connectivity

To receive or stop receiving these emails:

  1. Sign in to your account on pitneybowes.com. If you do not have a Pitney Bowes Your Account login, see Signing up for a pitneybowes.com account.
  2. Click Your Account, then select Email Notifications.
    Your Account menu
  3. Click SmartLink™ Meter Alerts.
    meter alerts options
  4. Toggle the switches to select the notifications you wish to receive:
    • Select Low Ink Levelto advise when your device is low on ink.
    • Select Meter Funds Low to advise if the funds on the device drop below the set amount.
    • Select Meter Error to advise about device errors.
  5. Your changes are automatically saved.

If a mailstation™, mailstation2™, DM100®i, DM125™, DM200L™, or DM225™ is not connected through a SmartLink™ device, the Manage notifications option will not be available.

If you need further assistance, please use the Contact Us options below.

 

UPDATED: May 14, 2021