Resolve "PBP Account not found" on the DM300C, DM400C, DM450C and DM475

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Products affected: DM300C™, DM400C™, DM450C™, DM475™


The meter displays "PBP Account not found" and will not print postage.


The meter has not completed the installation process, or has been withdrawn from service.


Contact client support for assistance with this issue. Please have your model number ready.

UPDATED: May 21, 2018