Resolve "PBP Account not found" on the DM300C, DM400C, DM450C and DM475

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Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter displays "PBP Account not found" and will not print postage.
 

Cause

The meter has not completed the installation process, or has been withdrawn from service.

Resolution

Contact client support for assistance with this issue. Please have your model number ready.

UPDATED: May 21, 2018