Scale not weighing correctly on the mailstation series

Learn how to resolve your scale not weighing correctly on the mailstation or mailstation2.
Products affected: mailstation™, mailstation2™


Your mailpiece is not weighed correctly by the built-in scale.


You may have a communication issue between your scale and your meter.


Follow these steps to reset your scale:
  1. Remove any items from your scale.
  2. Press Menu.
  3. Press Review (down) until the display says Reset the Scale to Zero?
  4. Press Enter / yes.
  5. Test with an item of known weight. If your scale still does not weigh correctly:
    1. Unscrew the thumb screws on your scale cable and disconnect the cable.
    2. Unplug the power cord.
    3. Wait one to three minutes.
    4. While waiting, reconnect your scale cable and tighten the thumb screws.
    5. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: January 03, 2023