Resolve issue where a developer is unable to log in, only the hourglass comes up in PI Output Manager

print

Issue

Operator unable to log into PIOM after password introduced into GUI home page, the hourglass only comes up.
 

Cause

This issue is caused by the corruption of operator name.udf file located in the MGR2.X \ config directory.

Resolution

Shutdown PIOM and rename the operator's udf file.

Start PIOM and let the operator log back into PIOM.

PIOM will recreate the operators udf file and allow them to log into PIOM.

UPDATED: November 20, 2017

Contact Us