Products affected: mailstation™, mailstation2™
The meter displays error code 1803 and will not connect.
- The version of PC Meter Connect is below 5.00.0020.0000.
- There may be an issue with a Communication Device.
- Right-click on the PC Meter Connect (PCMC) icon in the system tray (small icons near the clock)
- Select About PC Meter Connect to display your PCMC version.
- If the version is below 5.00.0020.0000, see Installing PC Meter Connect to download and install the latest version.
- If the version is 5.00.0020.0000 or above, see How to troubleshoot the Communication Device on mailstation and mailstation2.
UPDATED: February 24, 2021