Resolve a frozen software download or rate update on the DM100i-DM225

Learn how to resolve a frozen download or update on the DM100i, DM125, DM200L and DM225.
Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your update stops progressing or stays on one screen for more than 20 minutes.

Cause

Your meter cannot connect to the server.

Resolution

Follow these steps to safely restart your meter and retry your download:
  1. Unplug the power cord.
  2. Wait three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Attempt your software download again.
Related article:

UPDATED: October 26, 2021

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