Connection errors on the DM500-DM1100 and DM Infinity
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™
Issue
The meter displays one of the following error codes or system messages, and does not connect:
- Error codes: 1813, 1811, 303, 317, 94,10053, 10054, 200D, DE00, DE02, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22, DE23, DE24, DE25, DE26, DE27, DE28, EDE13, ED00
- Error messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, No Carrier Detected On Line
Cause
The meter does not connect to the server.
Resolution
Solution 1: Restart the meter
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Solution 2: Troubleshoot a wired connection
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.UPDATED: February 24, 2021
