Connection errors on the DM Infinity

Learn how to resolve connection errors on the DM Infinity.
Products affected: DM Infinity™


The meter displays one of the following error codes or system messages, and does not connect:
  • Error codes: 1813, 1811, 303, 317, 94,10053, 10054, 200D, DE00, DE02, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22, DE23, DE24, DE25, DE26, DE27, DE28, EDE13, ED00
  • Error messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, IntelliLink dropped, No Carrier Detected On Line


The meter does not connect to the server.


Solution 1: Restart the meter

  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If restarting does not resolve the issue, try Solution 2.

Solution 2: Troubleshoot a wired connection

  1. Try Troubleshooting a wired connection using a USB Ethernet network adapter on the DM Infinity.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 14, 2021

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