Connection errors on the DM300C-DM475

Learn how to resolve connection errors and messages on the DM300C, DM400C, DM450C, and DM475.
Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter displays one of the following error codes or system messages, and does not connect to the Pitney Bowes Data Center:
  • Error codes on meter: 10053, 10054, 1813, 94, 200D, DE00, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22, DE23, DE24, DE25, DE26, DE27, DE28, 1E2103E7
  • Error codes in PC Meter Connect: EDE00, EDE03, EDE04, EDE05, EDE06, EDE07, EDE08, EDE09, EDE0A, EDE0B, EDE0C, EDE0D, EDE0E, EDE0F, EDE10, EDE11, EDE12, EDE13, EDE14, EDE15, EDE16, EDE17, EDE18, EDE19, EDE1A, EDE1B, EDE1C, EDE1C, EDE1D, EDE1E, EDE1F, EDE20, EDE21, EDE22, EDE23, EDE24, EDE25, EDE26, EDE27, EDE28,  ED00
  • Messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, Intellilink dropped, No Carrier Detected On Line

Cause

The meter does not connect to the server.

Resolution

  1. Restart the meter:
    1. Unplug the power cord.
    2. Wait one full minute.
    3. Plug the power cord back in, ensuring that it plugs directly into a wall outlet.
  2. If the issue is not resolved by restarting, see the troubleshooting page for your meter's connection method:
SmartLink
LAN
pcmc

UPDATED: December 14, 2021

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