Connection errors on the DM300C-DM475

Learn how to resolve connection errors and messages on the DM300C, DM400C, DM450C, and DM475.

Products affected: DM300C™, DM400C™, DM450C™, DM475™

The meter displays one of the following error codes or system messages, and does not connect to the Pitney Bowes Data Center:

Error codes on meter: 10053, 10054, 1813, 94, 200D, DE00, DE03, DE04, DE05, DE06, DE07, DE08, DE09, DE0A, DE0B, DE0C, DE0D, DE0E, DE0F, DE10, DE11, DE12, DE13, DE14, DE15, DE16, DE17, DE18, DE19, DE1A, DE1B, DE1C, DE1C, DE1D, DE1E, DE1F, DE20, DE21, DE22, DE23, DE24, DE25, DE26, DE27, DE28, 1E2103E7
Error codes in PC Meter Connect: EDE00, EDE03, EDE04, EDE05, EDE06, EDE07, EDE08, EDE09, EDE0A, EDE0B, EDE0C, EDE0D, EDE0E, EDE0F, EDE10, EDE11, EDE12, EDE13, EDE14, EDE15, EDE16, EDE17, EDE18, EDE19, EDE1A, EDE1B, EDE1C, EDE1C, EDE1D, EDE1E, EDE1F, EDE20, EDE21, EDE22, EDE23, EDE24, EDE25, EDE26, EDE27, EDE28, ED00
Messages: No Dial Tone, Data Center Busy, Connect Phone Cord, Link Negotiation Failed, No Carrier Detected, No Carrier Detected Online, Modem Connection to AT&T Failed, Invalid User Id/Password, No Modem Detected, Connection Dropped, Cannot Reach Data Center, Line Busy, and Connection Lost, Intellilink dropped, No Carrier Detected On Line

The meter does not connect to the server.

Restart the meter:
1. Unplug the power cord.
2. Wait one full minute.
3. Plug the power cord back in, ensuring that it plugs directly into a wall outlet.
If the issue is not resolved by restarting, see the troubleshooting page for your meter's connection method:

If your meter connects using a SmartLink device (via wired or WiFi), see Troubleshooting SmartLink connection issues.

If your meter connects using a network (Ethernet) connection, see Troubleshooting network connection issues.

If your meter connects through your computer using the PC Meter Connect software, see Troubleshooting PC Meter Connect issues.

UPDATED: July 28, 2023