Skip to main content

Resolve transaction log full message on the DM300C, DM400C and more

print
Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter displays "transaction log full" and will not run mail.

Cause

The log that holds the accounting transactions is full.

Resolution

Follow these steps to clear the transaction log data:

Note: Before clearing the transaction log, print any accounting reports that you may need. After clearing the transaction log, the data will not be recoverable.
  1. Press Menu
  2. Select Account type (e.g., Inview)
  3. Press Page Down
  4. Select Transaction Options
  5. Select Clear Transaction Log
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: September 01, 2017

Contact Us
Live Chat
Open Now Mon - Fri, 8am - 8pm ET Sales team hours are 8am - 6pm ET
Live Chat
Live Chat is currently unavailable. Chat is available Mon - Fri, 8am - 8pm ET
Create a case
Submit support requests (Sign in required)