Troubleshooting a dial-up phone connection on the DM300C-DM475

Dial-up connections are no longer available as of October 1, 2022.
Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter cannot communicate with the server and may display an error message.

Cause

The meter cannot connect to the Pitney Bowes Data Center over a dial-up (analog) phone line.

Resolution

Dial-up connections are no longer available as of October 1, 2022. Please switch to a SmartLink Device or upgrade your meter to maintain your connections to the Pitney Bowes Data Center.

UPDATED: September 30, 2022

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