Error Code: P2B41, how to resolve on the mailstation or mailstation2

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Products affected: mailstation™ and mailstation2™

Issue

The meter displays error code P2B41.

Cause

There has been a critical internal fault.

Resolution

Restart your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 02, 2018