Resolve stuck on "Initializing" on the DM100i-DM225

Learn how to resolve the DM100i, DM125, DM200L and DM225 being stuck on "Initializing".
Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

The meter will not progress past the "Initializing" screen.

Cause

The meter has experienced an internal error that is preventing normal operation.

Resolution

To resolve this issue, restart the meter:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 14, 2021

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