Error Code: P2B42, Resolve on the mailstation and mailstation2

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Products affected: mailstation™, mailstation2™

Issue

The meter displays error code P2B42.

Cause

The internal meter software has malfunctioned.

Resolution

Follow these steps to resolve this issue:
  1. Check the clear plastic piece that covers the white cable on the lid. Ensure that it is tucked into the meter tightly and is not hanging out.
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  1. Check the envelope sensor. Push this back and forth a few times and press down on the end to maneuver it back into place if needed.
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If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: June 07, 2021