Error Code: P2B42, Resolve on the mailstation and mailstation2
Products affected: mailstation™, mailstation2™
Issue
The meter displays error code P2B42.
Cause
The internal meter software has malfunctioned.
Resolution
Follow these steps to resolve this issue:
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.
- Check the clear plastic piece that covers the white cable on the lid. Ensure that it is tucked into the meter tightly and is not hanging out.
- Check the envelope sensor. Push this back and forth a few times and press down on the end to maneuver it back into place if needed.
UPDATED: June 07, 2021
