Error Code: 1068 or 3168, How to resolve on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, and DM1100™


The meter displays error code 1068 or 3168 and will not print.


There is a malfunction in the internal printer.


Restart your meter. Here are the steps to follow for a safe restart:
  1. Turn the power off with the power switch
  2. Wait for the display to turn off
  3. Wait one to three minutes, then turn the power switch back on
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: April 27, 2016