Printer Fault 2442 or 2443 on the DM100i-DM475 and SendPro 300

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Products affected: DM100®i, DM125™, DM200L™, DM225™ , DM300C™, DM400C™, DM450C™, DM475™, SendPro® 300


Your meter displays Printer Fault 2442 or 2443, and may not print.


An internal component of your meter may be jammed.


Follow these steps to restart your meter:
  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

UPDATED: June 16, 2021