Printer Fault 2442 or 2443 on the DM100i-DM475 and SendPro 300

Learn how to resolve Printer Fault 2442 or 2443 on the DM100i, DM125, DM200L, DM225, DM300C, DM400C, DM450C, DM475, and SendPro 300.
Products affected: DM100®i, DM125™, DM200L™, DM225™ , DM300C™, DM400C™, DM450C™, DM475™, SendPro® 300

Issue

Your meter displays Printer Fault 2442 or 2443, and may not print.

Cause

An internal component of your meter may be jammed.

Resolution

Follow these steps to restart your meter:
  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.

UPDATED: June 16, 2021

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