"Manufacturing Mode" message on the DM100i-DM475 and SendPro 300

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Products affected: DM100®i, DM125™, DM200L™,DM225™, DM300C™, DM400C™, DM450C™, DM475™, SendPro® 300


Your meter displays the message "Manufacturing Mode" and does not turn on.


Your meter has an internal error.


The "Manufacturing Mode" warning message can appear prematurely. This message may be cleared by restarting the meter. 

Follow these steps to safely restart your meter:
  1. Unplug your power cord.
  2. Wait one to three minutes.
  3. Plug your power cord back in, ensuring that it is plugged directly into a wall outlet.
If this message does not clear, or if the message returns, your machine may need to be replaced.

Use the Contact Us options below, if you need further assistance. Have your model number and serial number ready

UPDATED: August 14, 2021