Resolve "ink error call for service" on the mailstation or mailstation2

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Products affected: mailstation™, mailstation2™

Issue

The meter displays the message "ink error call for service" and will not print.

Cause

The meter has detected an error with the internal printer.

Resolution

Follow these steps to safely restart the meter and reinstall the ink cartridge:
  1. Unplug the power cord.
  2. Wait three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. You should see Do you want to install new ink?
  5. If yes, press Enter
  6. Open the cover and remove the cartridge. You may need to push down hard on the cartridge or even push down on the top and pull up on the front of the latch.
  7. Install the ink cartridge properly.
If you do not see the message Do you want to install new ink?, or if the error returns, contact technical support. Please have your model and serial number ready.

UPDATED: June 07, 2021