Resolve "Unplug machine" on the mailstation and mailstation2

Print this support article
Products affected: mailstation™, mailstation2™

Issue

The meter displays the message "Unplug Machine" and will not print.

Cause

An internal component has failed.

Resolution

You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact technical support. Please have your model number and serial number ready.

UPDATED: June 07, 2021