The meter displays error code 37B3 and will not run mail.
This indicates an issue with the Weigh-On-The-Way® (WOW) section of your meter.
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.Note:
You may be able to run mail in a different mode, such as manual weight or scale mode. Press weigh/rate and select Enter Weight Manually
or Rate the Mail on Scale
UPDATED: September 01, 2017