Error 19EF, How resolve printer maintenance controller on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™


The meter displays error code 19EF and will not print. 


There is a malfunction in the internal printer.


Remove the ink cartridge and reboot the machine. If the 19EF error is no longer displayed after rebooting, this indicates a problem with the ink cartridge. Replace with another ink cartridge.

If the issue is still not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: May 27, 2016