"Rate Manager Not Initialized" message on the DM100i-DM225

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Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your meter displays the system message, "Rate Manager Not Initialized"and there are no classes to select. 

Cause

The rate file is missing or corrupt.

Resolution

Solution 1: Download all pending rate files and software updates

  1. Press Options.
  2. Press Page Down twice.
  3. Select Connect - Data Center.
  4. Select Uploads & Downloads. The meter connects to the Pitney Bowes Data Center and downloads all pending rate files and software updates.
 

Solution 2: Check for connection errors

If the meter still cannot connect to the Pitney Bowes Data Center, see Connection errors on the DM100i-DM200L  or Connection errors on the DM125-DM225 .

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: August 14, 2021