Resolve "Ink Tank Fault" on the DM300C, DM400C and more

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Products affected: DM300C™, DM400C™, DM450C™, DM475™


The meter displays the message "Ink Tank Fault" and will not print.


The wrong ink cartridge is installed.


Check that a compatible ink cartridge is installed.

Note: A DM100®i ink cartridge will fit into this meter, but it will not work.

If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

UPDATED: May 26, 2017