Resolve "Accounting Period Invalid" on the DM500, DM800i and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™


A meter running Budget Manager or INVIEW™ accounting displays the message "Accounting Period Invalid" and will not print postage.


The accounting period is incorrect or out of date.


Important: Print all accounting reports before changing the accounting period, as the data will be deleted and not recoverable.

To reset the accounting period:
  1. Press Menu.
  2. Select Set Up.
  3. Select Accounting Set Up.
  4. Select Accounting Period.
  5. Select Fiscal Year Start.
  6. Enter the start date of your fiscal year, including the full 4-digit year.
Note: You can enter a start date that is within the current year. For example, if today's date is 1/20/2017, you can enter a start date back to 1/20/2017.
  1. Press Enter to save the date.
  2. Select Number of Periods.
  3. If you need a custom period, press Page Down and select Custom period. Go to step 
  4. Select the number periods for your fiscal year. Use the down arrow key to scroll through the list, if necessary.
  5. If you select one of the preset periods, press Enter to return to the Accounting Set Up menu, then press the left arrow key to exit the setup.
  6. You can set up two custom periods. The start date for both periods is the date on which you activate the custom periods and cannot be changed.
  7. Select End Date 1 to set the end date for the first custom period. Enter the date and press Enter.
  8. Select End Date 2 and enter the end date for the second custom period. The end date for the second period must always be the same as or later than the end date for the first period.
  9. Press Enter.
  10. Press the left arrow button to return to the Main screen.

UPDATED: October 24, 2016