Resolve skewed mail on the DM100i, DM125, DM225, SendPro 300, and more

Learn how to resolve skewed mail on the DM100i, DM125, DM200L, DM225 and SendPro 300.
Products affected: DM100®i, DM125™, DM200L™, DM225™, SendPro® 300


The mail is coming out of the meter skewed or crooked.


The mail is not entering the meter straight.


  1. Make sure that the mail is against the registration wall.
  2. Make sure that you are not holding onto the mailpiece.
  3. If you have an oversized mailpiece, use a tape strip that can be affixed to the piece. Do not try to put oversized pieces through the machine.
If the issue is not resolved after following these steps, contact customer support at 1-800-522-0020 from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: March 04, 2021

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