Resolve issue where User is unable to Trigger Pending Files in PI Output Manager

print
Product Feature: General

Operating System: Windows 2008 64bit

 

Issue

User is unable to trigger pending files in PIOM.

Customer had 2,500 files that were waiting to be processed through the system.

They were waiting in a hot folder that normally grabs any files that is introduced into the it. They tried rebooting. Searched for any errors in the system log. stopped and restarted all input/output clients. 

Cause

Cause not recorded.

Resolution

Resolved by moving the jobs from the location where PIOM triggers when 5,000 files are met to the TRAILER folder where faxes are triggered when the count falls below 5,000.

UPDATED: August 11, 2017

Contact Us