Stuck in manual weight mode and price stuck on 0.00 on the DM100i-DM225

Learn how to resolve being stuck in manual weight mode with the price stuck at 0.00 on a DM100i, DM125, DM200L or DM225.
Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your scale does not work and your meter is stuck in manual weight mode. Your price is stuck on 0.00.

Cause

Your meter does not communicate with your scale.

Resolution

Solution 1: Turn your scale on
  1. Select Scale.
  2. Select Turn Scale: ON.
If this does not resolve your issue, try Solution 2.


Solution 2: Restart your meter and reseat your scale to resolve this error
  1. Remove your scale from the top of your meter.
  2. Unplug your power cord.
  3. Wait three minutes.
  4. Place your scale back on top of your meter.
  5. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If this does not resolve your issue, try Solution 3.

Solution 3: Reset your normal preset
  1. Press Class.
  2. Choose 1st Class Letter.
  3. Choose Done.
  4. Press Custom Preset.
  5. Select Define Normal Preset.
  6. Select Yes Store.
  7. Select Continue.
  8. Press Home.
Use the Contact Us options below, if you need further assistance.

UPDATED: August 14, 2021

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