Resolve "Weight is Greater Than 2lb" or "Weight is Greater Than 5lb" on the mailstation and mailstation2

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Products affected: mailstation™, mailstation2™

Issue

The meter displays the message "Weight is Greater Than 2lb" or "Weight is Greater Than 5lb".

Cause

The weight of items on the scale exceeds the maximum capacity of the scale.

Resolution

To resolve this issue, weigh the item on a scale with sufficient capacity, then enter the weight manually:
  1. Press Menu.
  2. Press the Review (down) to scroll to Type in a Weight?
  3. Press Enter/yes.
  4. Enter the pounds.
  5. Press Enter/yes.
  6. Enter the ounces.
  7. Press Enter/yes.

UPDATED: August 14, 2021