"Waste Tank Full" or "Waste Tank Near Full" message on the DM500 - DM1100
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
Issue
The meter displays the message "Waste Tank Full" or "Waste Tank Near Full" and does not print.
Cause
Excess ink eventually fills the ink waste tank in the meter.
- When the ink reservoir nears capacity, the meter displays the message "Waste Tank Near Full".
- When ink reservoir reaches full capacity, the meter displays the message "Waste Tank Full".
Resolution
Sign in and create a technical support case to request a replacement waste pad as soon as either of these messages appear.
Follow these steps to temporarily suspend the message and process mail.
- You can temporarily suspend the "Waste Tank Near Full" message and continue to process mail for a short time.
- Once the "Waste Tank Full" message appears, the meter becomes inoperable and requires immediate service.
Follow these steps to temporarily suspend the message and process mail.
- Turn the power off with the power switch.
- Wait one full minute.
- Turn the power switch back on.
UPDATED: April 06, 2020
