Resolving Error 1951 on the DM500, DM800i and more

print
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1951 and will not print.

Cause

The print head temperature is higher than expected.

Resolution

Restart your meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes, then turn the power switch back on.
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UPDATED: June 24, 2020