Resolving Error 1951 on the DM500, DM800i and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™


The meter displays error code 1951 and will not print.


The print head temperature is higher than expected.


Restart your meter. Follow these steps to restart safely:
  1. Turn the power off with the power switch.
  2. Wait for the display to turn off.
  3. Wait one to three minutes, then turn the power switch back on.
If you need further assistance, please use the Contact Us options below.

UPDATED: June 24, 2020