PIOM - VIP Viewer menu hidden behind main VIP menu

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Issue

VIP Viewer menu hidden behind main VIP menu

Cause

We are either using remote desktop or the VIP remote GUI. The VIP Viewer title bar and icons get hidden behind the VIP main Window so the Viewer controls are lost. There are a few workarounds listed in the ER but what can we do to fix this.  Release: 8.9.1

 

Resolution

Two ways to temp fix:

1. Backup and delete the .udf file for the user that is having the problem.

2. The size value can be changed in the BRS.cfg file
In VIPs config directory, the files brs.udf and brs.udf.good are the viewer (browser) user definition files.    They are ascii test files and in the section shown below is where you need to change the valuses.

[VIEWER]
TYPE=BROWSER_WINDOW
TITLE=Viewer
VISIBLE=TRUE
LOOKANDFEEL=WINDOWSLOOKANDFEEL
LOCATION=0,0
SIZE=1400,800
CONFIG=%ARG2%
RENDERING=Smooth
MODE=OUTPUT
RESOLUTION=300
TOOLBAR= < JOB_CONTROL >    < INDEXING >    < ORIENTATION >    < NAVIGATION >    < ZOOM_IMAGE >    < PAGE_SIZE >    < MODE >    < VDE_MODE >   
RESTORE=TRUE
LAST_PROFILE_DIRECTORY=USERPATH:\Profile
STAND_ALONE_MODE=TRUE
DEFAULT_UNITS=VIP Units

It’s the LOCATION = and SIZE = statements that you want to change.    Set the size smaller, mine was 1620 by 1084 and I made the window smaller.    Changing the location, to positive numbers should move it away from the corner.

UPDATED: June 23, 2015