"Please contact SendPro Online Customer Service" or "Please contact PitneyShip Customer Service" (code 01) message in SendPro Online or PitneyShip

If you get the message "Please contact SendPro Online Customer Service." or "Please contact PitneyShip Customer Service" (code 01) in SendPro Online or PitneyShip, you need to contact us at the number shown in the message.
Products affected: SendPro® Online, PitneyShip™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300, SendPro® C, SendPro®+, SendPro® C Lite, SendPro® C Auto

Issue

When attempting to use SendPro Online or PitneyShip, the following message appears:

Please contact SendPro® Online Customer Service. We want to make sure your account is safe. We're limiting your transactions until we can confirm some information with you.

To continue, please contact SendPro® Online Customer Service at 855-327-6607 to complete this transaction. When you call, give your representative this reference code: 01

OR

Please contact PitneyShip Customer Service. We want to make sure your account is safe. We're limiting your transactions until we can confirm some information with you.

To continue, please contact PitneyShip Customer Service at 855-327-6607 to complete this transaction. When you call, give your representative this reference code: 01

Cause

There is an issue with your SendPro or PitneyShip account.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please contact technical support for assistance.

UPDATED: April 25, 2022

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