"Please contact SendPro Online Customer Service" message in SendPro Online (code 01)

Print this support article
Products affected: SendPro® Online, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300, SendPro® C, SendPro®+, SendPro® C Lite, SendPro® C Auto

Issue

When attempting to use SendPro Online, the following message is displayed:
Please contact SendPro® Online Customer Service. We want to make sure your account is safe. We're limiting your transactions until we can confirm some information with you.

To continue, please contact SendPro® Online Customer Service at 855-327-6607 to complete this transaction. When you call, give your representative this reference code: 01

Cause

There is an issue with your SendPro account.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please contact technical support for assistance.

UPDATED: May 03, 2021