"There is a problem with your account Please contact customer service at 1-877-822-0996 and reference Code 01" in SendPro
Products affected: SendPro® Online, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300, SendPro® C, SendPro®+ (2H00, 8H00)
Issue
When trying to use SendPro, the error "There is a problem with your account Please contact customer service at 1-877-822-0996 and reference Code 01" is displayed.
Cause
There is an issue with your account.
Resolution
This issue must be resolved by a Pitney Bowes representative. Contact client support for assistance.
UPDATED: January 29, 2021
