"Please contact SendPro Online Customer Service" message in SendPro Online (code 01)

If you get the message "Please contact SendPro Online Customer Service." (code 01) in SendPro Online, you need to contact us at the number shown in the message.
Products affected: SendPro® Online, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® 300, SendPro® C, SendPro®+, SendPro® C Lite, SendPro® C Auto

Issue

When attempting to use SendPro Online, the following message is displayed:
Please contact SendPro® Online Customer Service. We want to make sure your account is safe. We're limiting your transactions until we can confirm some information with you.

To continue, please contact SendPro® Online Customer Service at 855-327-6607 to complete this transaction. When you call, give your representative this reference code: 01

Cause

There is an issue with your SendPro account.

Resolution

This issue must be resolved by a Pitney Bowes representative. Please contact technical support for assistance.

UPDATED: May 03, 2021

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)