Error Code: 37B8, Resolve on the DM400C, DM475, and more

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Products affected: DM400C™, DM450C™, DM475™

Issue

The meter is displaying error code 37B8 and will not feed.

Cause

A failure with an internal component is preventing normal operation of the meter.

Resolution

You may be able to clear the error by restarting your meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.

UPDATED: September 01, 2017