Skip to main content

Resolve "Error Invalid Zipcode" when shipping to Korea using FedEx in SendSuite Live, SendSuite Xpress, or Ascent

Print this support article
Products affected: FedEx Ship Manager Server, SendSuite® Live, SendSuite® Xpress, Ascent™

Issue

When shipping a package to Korea using FedEx, the error message "Error Invalid Zipcode" is displayed.

Cause

As of April 4, 2016, FedEx requires all Korean addresses to use a 5-digit postal code. 

Resolution

To resolve this issue:
  1. Ensure that you are using a 5-digit postal code when shipping to Korea.
  2. If you are using a 5-digit postal code and are still receiving this error, run a Demand Download for FedEx:
    1. Open the FedEx Ship Manager Server folder on your desktop.
    2. Double-click on FSMS Demand Download.
    3. Select all of the check boxes, then select Start in the upper right.
    4. When the downloads finish, the Start button will change to Close. Select Close.
    5. Restart the computer.
If the issue persists, contact software support.

UPDATED: August 14, 2021

Contact Us
Live Chat Icon
Live Chat
Open Now Mon - Fri, 8am - 8pm ET Sales team hours are 8am - 6pm ET
Live Chat Icon
Live Chat
Live Chat is currently unavailable. Chat is available Mon - Fri, 8am - 8pm ET
Create a Case Icon
Create a case
Submit support requests (Sign in required)