Resolve "Meter Data Incomplete for x Meter(s) Fix this" in Total Meter Reporting

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Products affected: DM125™, DM225™, DM300C™, DM400C™, DM450C™, DM475™, Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000 with Total Meter Reporting

Issue

Total Meter Reporting displays "Meter Data Incomplete for x Meter(s) Fix this", and accounting reports are incomplete.

Cause

The accounting data has not been uploaded for the entire time period of your report. You may have data that has not been uploaded, or the end date of the report may be past when the last piece of mail was run.

Resolution

  1. Ensure that the end date of the report is not after the date of the last transaction.
  2. Follow the directions for your meter to upload the accounting data:
Note: It may take a few minutes for the uploaded data to be added to the report.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: February 19, 2021