Distorted graphics or black screen in the SendPro Online software for Windows

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Products affected: SendPro® Online software

Issue

The SendPro Online software for Windows has the following symptoms:

  • Solid black screen
  • Graphics are distorted, fractured, skewed, or in the wrong place
  • Black boxes are present where buttons should be

Cause

Your graphics drivers may be out of date, so the application can't display images correctly.

Resolution

To resolve this issue, update your computer's graphics drivers. See Updating AMD or Intel graphics drivers for SendPro for details.

If updating your graphics drivers does not resolve the issue, follow the instructions in the article "SendPro has stopped working" message in SendPro .

UPDATED: February 17, 2021