"Transaction log near full" or "Transaction log full" message in INVIEW accounting on the DM125 and DM225
Products affected: DM125™, DM225™
Issue
The meter displays "Transaction log near full" or "Transaction log full." If the transaction log is full, you will not be able to run mail.
Note: Accounting is an optional feature. Contact your Pitney Bowes Sales Representative for information about options and pricing.
Note: Accounting is an optional feature. Contact your Pitney Bowes Sales Representative for information about options and pricing.
Cause
The log that holds the accounting transactions is full.
Resolution
Note: If the transaction log is cleared, some detail reports will not populate, so run any reports you need before clearing the transaction log.
Follow these steps to clear the transaction log:
- Press the Home key to display the Home screen, then select Select an account.
- Press the Page Down button to scroll down and select Manage Transactions.
- Select Clear trans. log. The Clear the transaction log? screen displays.
Note: If there are transactions in the log that have not yet been uploaded to the Data Center, you are given a choice to upload or clear the log (delete the transactions). You need to choose one before continuing.
- Select Yes, clear to clear the log. The system returns to the Transactions menu screen.
UPDATED: August 14, 2021
