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Resolve a frozen screen on the SendPro 300

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Products affected: SendPro® 300

Issue

The SendPro® 300 screen is frozen/locked up. Nothing happens when the screen is tapped.

Cause

This can happen after the SendPro 300 has downloaded an automatic update.

Resolution

  1. Turn the power off with the power switch on the back.
  2. Wait for the display to turn off. If the display does not turn off, use the power button on the front to turn the meter off.
  3. Unplug the small power cable on the back of the meter.
  4. Unplug the USB cables on the back of the meter.
  5. Plug the USB cables back in, making sure that the green cable is plugged into the port with the green label.
  6. Plug the small power cable back in.
  7. Wait 3 minutes.
  8. Turn the power back on with the power switch on the back.\
  9. Push down on the power button located right above the tablet to power the tablet on.
If you need further assistance, contact customer support at 1-800-522-0020 from 8 am to 8 pm Eastern Time.
 

UPDATED: July 18, 2019

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