"You do not have permission to perform the requested action" message in SendPro Online or PitneyShip or on the SendPro 300

If you see the message "You do not have permission to perform the requested action" in SendPro Online or PitneyShip or on the SendPro 300, the email address you are logging in with does not have access to the SendPro Online or PitneyShip service.

Products affected: SendPro® Online, PitneyShip™, SendPro® 300

Issue

When trying to sign in to SendPro Shipping, the following error message appears:

You do not have permission to perform the requested action.

Please check permissions.

Here are some things to try.

Check for typos and try again.

Error 403.

403 error.

Cause

The email address you are using to sign in does not have access to the SendPro Online or PitneyShip service.

Resolution

If you are the SendPro Online or PitneyShip account holder, please contact us.

If you are an invited SendPro Online or PitneyShip sub-user, contact your SendPro Online or PitneyShip Administrator.

UPDATED: April 25, 2022