Resolve error "E072014" in EngageOne Output Manager

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Product Feature: Output Clients


 

Issue

The customer is receiving error messages for certain input PDF files processed through PDF-IN-RIP2:

04/05/17 - 09:00:23 D000000 PDF-IN-RIP2 - %[ Error: invalidaccess; OffendingCommand: --PDFfile-- ]%
04/05/17 - 09:00:23 E072014 PDF-IN-RIP2 - <Scanned input file> is not a valid PDF file

Cause

The input PDFs have security enabled.  

Resolution

The problem may be solved one of two ways:

1. Use PDF_OWNER_PASSWORD in the profile for the job:
PDF_OWNER_PASSWORD
Allows an owner password to be passed to the Postscript interpreter to process protected PDF files.
2. Open the PDF in Adobe Acrobat and remove the security from the file prior to input.

UPDATED: August 14, 2017

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