"It's not you, it's us. We're having an internal server issue." message in SendPro Online

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Products affected: SendPro® Online, SendPro® Online software

Issue

When trying to sign in to or use SendPro, the message "It's not you, it's us. We're having an internal server issue. We're working on fixing it. In the meantime you can try reloading the page." appears.

Cause

  • Your browser may have a cache problem.
  • You may be using an outdated bookmark/link.
  • There may be a conflict with the Office 365 integration feature.
  • Your SendPro service may be suspended.
  • There may be a server problem.
  • Your OMAS profile may be not configured properly (OMAS/Schedule 48 Government Agency clients only).

Resolution

Solution 1: Clear your browser cache

See Clearing the cache in the SendPro Online software for instructions.

Solution 2: Check for outdated bookmark or link

You may be using an outdated bookmark or link. Make sure that the address you are using is https://sendpro.pitneybowes.com.

Solution 3: Disable Office 365 integration

  1. In SendPro Online, select Settings > Preferences.
  2. Select the Revoke Access link next to Office 365.

If you need further assistance, please use the Contact Us options below.

UPDATED: February 17, 2021