"There are no printers available to print 2x7" message when printing rolls in SendPro Online or PitneyShip

Learn how to resolve the message "There are no printers available to print 2x7" when printing rolls.
Products affected: SendPro® Online, PitneyShip™

Issue

When clicking Print or Test Print, the message "There are no printers available to print 2x7" appears.

Cause

There is no supported printer installed for roll printing.

Resolution

If there is no supported printer installed for roll printing, one will need to be installed. See Installing the Brother QL-800 printer.

If there is a compatible SendPro Online or PitneyShip roll printer installed, there may be an issue detecting your printer list. See No printer selection window when printing stamps.

UPDATED: April 25, 2022

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