"Fail to download image: Network access is disabled." message when printing stamp rolls or envelopes in SendPro Online

Print this support article
Products affected: SendPro® Online

Issue

The message "Fail to download image: Network access is disabled." appears when printing stamp rolls or envelopes in SendPro Online.

Resolution

Solution 1: Clear the SendPro Online software cache

Solution 2: Restart your computer

Solution 1: Clear the SendPro Online software cache

Clear the SendPro Online software cache. Refer to Clearing the cache in the SendPro Online software.

If the issue is not resolved, try solution 2.

Solution 2: Restart your computer

If clearing the cache did not solve the problem, restart your computer.

If you need further assistance, please use the Contact Us options below.

UPDATED: April 29, 2021