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"Fail to download image: Network access is disabled." message when printing stamp rolls or envelopes in the SendPro Online software

If you get the message "Fail to download image: Network access is disabled." when printing stamp rolls or envelopes in the SendPro Online software, you need to clear your cache.
Products affected: SendPro® Online software

Issue

The message "Fail to download image: Network access is disabled." appears when printing stamp rolls or envelopes in the SendPro Online software.

Resolution

Solution 1: Clear the SendPro Online software cache

Clear the SendPro Online software cache. See: Clearing the cache in the SendPro Online software.

If the issue is not resolved, try solution 2.

Solution 2: Restart your computer

If clearing the cache did not solve the problem, restart your computer.

If you need further assistance, please contact us.

UPDATED: June 24, 2022