"Fail to download image: Network access is disabled." message when printing stamp rolls or envelopes in SendPro Online
Products affected: SendPro® Online
Issue
The message "Fail to download image: Network access is disabled." appears when printing stamp rolls or envelopes in SendPro Online.
Resolution
Solution 1: Clear the SendPro Online software cache
Solution 2: Restart your computer
Solution 1: Clear the SendPro Online software cache
Clear the SendPro Online software cache. Refer to Clearing the cache in the SendPro Online software.
If the issue is not resolved, try solution 2.
Solution 2: Restart your computer
If clearing the cache did not solve the problem, restart your computer.
If you need further assistance, please use the Contact Us options below.
UPDATED: April 29, 2021
