Canceling a Same-day Delivery label in SendPro Online or PitneyShip

Same-day Delivery labels may need to be canceled in certain circumstances.
Products affected: SendPro® Online, PitneyShip™

Same-day Delivery labels may need to be canceled in certain circumstances.

Select your software version

There are currently two versions of our shipping software. Click on the image that matches your Home screen to view the instructions for your version.

SendPro Online classic version Home screenPitneyShip Home screen

 

SendPro Online (classic) SendPro Online classic Home screen thumbnail

  1. Select History > Shipping & Postage History.
  2. Select the label you wish to cancel.
  3. Select Cancel Label.

 

PitneyShip (new) PitneyShip Home screen thumbnail

  1. Select History > Shipping & Postage History.
  2. Select the arrow next to the label you wish to cancel.
  3. Select Cancel Label.
    Same-day Delivery label in History - Cancel Label button
  4. Select the reason you are canceling, check the box to confirm, and select Yes.
    Same-day Delivery cancellation reason
  5. Wait while the label is cancelled.
    Same-day Delivery cancellation progress
  6. When the cancellation is complete, select Close.
    Same-day Delivery cancellation successful

UPDATED: April 25, 2022

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